ORACLE-CUSTOMER-HUB

Oracle Customer Hub CDM Customer MDM Oracle.

Définition

Oracle Customer Hub features : (1) Customer Master Data Model : flexible customer model (persons + organizations + addresses + contacts + relationships + accounts), supports B2B + B2C customer data structures. (2) Golden Record Matching : ML-based fuzzy matching detect duplicate customers (Oracle Master Data Match Engine), survivorship rules merge best attributes from duplicates. (3) Real-time data quality : address validation (Oracle Trillium integration), email validation, phone validation. (4) Activity tracking : aggregate customer interactions across CX touchpoints (sales, marketing, service, ecommerce) into customer 360 view. (5) Privacy management : GDPR + CCPA compliance features (right to be forgotten workflows, consent management). (6) Integration Oracle ecosystem : native Oracle Fusion ERP/SCM/HCM/CX + Oracle Sales Cloud + Oracle Service Cloud + Eloqua Marketing Cloud + Oracle DMP. Legacy : Siebel Universal Customer Master + Oracle Customer Data Hub (CDH) modules earlier generation, Oracle migrate customers vers Cloud CX Customer Hub. Pricing : licensed via Oracle Cloud subscription + Oracle Universal License Agreement enterprise. Customers : most large Oracle CX + ERP customers.

Origine

Oracle Siebel Universal Customer Master 2000s legacy ; Oracle Customer Data Hub CDH ~2010 ; Oracle Customer Hub (Cloud) launched 2018+ Oracle Cloud CX ; integration Oracle Fusion Applications 2020+.

Exemple en contexte

T-Mobile US uses Oracle Customer Hub Cloud pour ~110M+ wireless subscribers + ~30M+ prepaid + ~10M+ business customers (Sprint legacy + T-Mobile legacy customer data unification post-merger 2020), golden record matching ML-based detection cross-brand duplicates, survivorship rules merge best data attributes, integration Oracle Cloud CX touchpoints.

Termes liés

• SAP MDG — concurrent ERP-integrated.