Perfect Order Rate

A composite supply-chain KPI and the headline reliability metric of the SCOR model.

Definition

Perfect Order Rate is a multiplicative metric: it combines on-time delivery, completeness, freedom from damage, and documentation accuracy (invoice, ASN). Because the components multiply together, the overall rate is always lower than any single component, making it a demanding measure of end-to-end reliability.

Origin

The 'Perfect Order Fulfillment' reliability metric (RL.1.1) of the SCOR model, maintained by ASCM/APICS.

Example in context

0.98 × 0.97 × 0.99 × 0.99 ≈ 0.93 — four components at ~98% yield a Perfect Order Rate of only 93%.

Related terms

• OTIF — covers 'on time + in full', a subset of the Perfect Order.