ON-CALL-ROTATION

SRE / DevOps concept On-call rotation schedule.

Definition

On-call rotation is the duty schedule organisation deciding who answers alerts 24/7. Weekly rotation or shift-based (follow-the-sun with US / EMEA / APAC teams). Tools: PagerDuty, Opsgenie, Splunk On-Call. Best practice: not more than 1 consecutive week, salary compensation, post-incident decompression.

Origin

Operational concept from the 1990s (telecom, finance). Popularised in tech by Stripe, Etsy, GitLab.

Example in context

EDI rotation: 4 SREs weekly alternating, primary + secondary, auto-escalation after 15 min, paid 200 €/week + overtime for incidents.

Related terms

• Runbook EDI — on-call primary tool.