OMS
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Software orchestrating retail omnichannel orders.
Definition
OMS market led by Manhattan Active Omni, IBM Sterling OMS, Salesforce OMS (Commerce Cloud), Kibo, Fluent Commerce. EDI X12 850/810 or cXML for B2B integration. REST APIs for BOPIS, Ship-from-Store, Curbside. Distributed Order Management (DOM) for multi-DC.
Origin
Modern OMS emerged post-2010 with omnichannel retail rise.
Example in context
Nordstrom uses Manhattan Active Omni to offer Ship-from-Store across 100 stores.
Related terms
- TMS — downstream software.