IATA-ONEORDER-DETAIL

Single order replaces PNR-TKT-EMD.

Definition

ONE Order objectives: elimination of PNR/Ticket/EMD duplications, alignment with modern retail (Amazon-style), simplified distribution Servicing, easier Settlement with Orders. Associated NDC messages: OrderCreateRQ, OrderRetrieveRS, OrderChangeRQ, OrderCancelRQ. Progressive adoption with NDC Level 4 airlines: KLM, Lufthansa Group, Iberia, Hahn Air. IATA target 100% adoption 2030 in Modern Airline Retailing program.

Origin

ONE Order concept endorsed by IATA AGM 75 (Dublin) June 2016 ; specification published 2017 ; pilots 2019-2024.

Example in context

KLM issues a ONE Order for AMS-NYC flight + baggage + WiFi + meal ; single order_id KL12345ABCD instead of PNR, e-ticket, and 3 separate EMDs.

Related terms

• IATA Order Servicing — related functions.